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MINIMUM ORDER:
Our order minimum is $19 for internet orders and $29 for phone orders. Orders under the minimum will incur a $5 low order fee.
ORDER PROCESSING & SHIPPING POLICY:
Due to our current order volume our order processing (not transit time) time is running 4-6 business days after receiving
payment with UPS Ground being our standard method of shipping. Orders received
after 5:00 PM EST will fall on the next business day. Saturday and Sunday are not considered business days. If you need your order to arrive by a certain date please notate this in the comment section at the end of your order and we will do our best to accommodate you. Otherwise you should plan up to 2 weeks for your order to arrive.
Please double check your information when completing an order and/or on the order verification email. If a customer provides an incorrect address, said customer may be billed a processing fee up to ten dollars ($10.00). Upon shipment, we will
provide you with a shipping confirmation by email and the UPS map below shows the travel time that you order will take to reach you. Note that this travel time is in business days. We no longer ship any method
other than UPS without prior agreement. Since UPS has expanded ground shipping to Alaska and Hawaii we are now able to ship to Alaska and Hawaii where ground service permits.
Our shipping charges are a direct quote from the UPS web site based on your order and your zip code. We use this method to insure the most accurate shipping charges possible and as usual there are no handling charges.
Note that some of our items over 48 inches are considered oversize and incur an additional surcharge. This oversize charge is also applied to 20 lb and 50 lb cases of Spanish moss.
RETURN POLICY:
At Dried Flowers "R" Us we strive to provide quality items that have
been properly described, displayed, and packed well so when they arrive at your
home you are very happy. It is our goal to build long-term relationships with
our customers and we will make every reasonable effort to attain this. If an item
is damaged from shipping you must email us at Sales@DriedFlowersRus.com or call us directly at 888-527-5778 to arrange for a replacement within
48 hours of receipt. However, if a box is severely damaged on delivery you should refuse the delivery. If for some reason you would
like to return an item you must first call us at 888-527-5778 or email us at Sales@driedflowersRus.com
within 48 hrs of receiving your package to get a return authorization. If this
is not done we cannot properly process a return. Returns must be shipped within
72 hours of receiving a return authorization. Orders that are simply shipped back
to us without prior communications will be refused. We will not refund shipping
on any returned item and we reserve the right to impose a 20% restocking fee on
any return. Failure to follow these requirements will result in the refusal of
refund. |
